In accordance with the legal norms, Zaščita Ptuj d.o.o. does not recognize any performer of out-of-court settlement of consumer disputes as responsible for resolving a consumer dispute that the consumer could launch in accordance with the Out-of-Court Consumer Dispute Resolution Act.
As a shop with online purchasing in the Republic of Slovenia, Zaščita Ptuj d.o.o. publishes on its website an electronic link to the online dispute resolution platform for consumers (ODRP). The platform is available to consumers here:
The above regulation follows from the Out-of-Court Consumer Dispute Resolution Act, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2016/2004 and Directive 2009/22/EC.
The Merchant and the Consumer (Buyer) as participants in e-commerce mutually recognize the validity of electronic messages in court. These Terms and Conditions and all disputes between the Merchant and Consumer (Buyer) are subject to Slovenian substantive and procedural law; the rules of private international law that would dictate the use of any other law shall not apply.
For all relationships, rights, and obligations not governed by these Terms and Conditions, the provisions of the Code of Obligations, Law on Electronic Commerce Market Act, the Personal Data Protection Act, and the Consumer Protection Act shall apply mutatis mutandis.